1Issues such as performance inhibiting gamer-score limits and the inability of players to buy and sell games easily were the least of the problems for Xbox One. What really annoyed users was that conversations at home were recorded and heard by Microsoft’s “quality control” people as revealed in a recent report from Motherboard.
A former contractor from Microsoft informed Motherboard that most of the recordings classified as “personal conversations” were inadvertent – like picking up unintentional Skype calls – and were triggered by players who had given inadvertent orders to Kinect, the voice command system of Microsoft’s Xbox One or Cortina, the voice assistant.
It’s not as if many people at the product’s launch hadn’t voice concerns about privacy. They had, but their concerns were allayed by claims that Kinect for Xbox 360 was designed and implemented with the best possible privacy checks. Blah, blah. A Microsoft spokesperson has responded to the issues raised since the release of Motherboard’s report, explaining that interception of audio recordings is no longer a necessary quality control step for the company. A few months ago, Microsoft stopped listening to Xbox One audio. Additionally, the company appears to be working on updated privacy policies to give users more control over how their personal information is stored.